It's in our highest interest that you feel good in your new glasses. Therefor we offer a 60 days feel good guarantee. 

What does that mean?

It means that you have the right to cancel your purchase within 60 days.

We try to solve every case individually, but we have a general policy we lean back on. First we try to identify the problem and then find a proper solution for it. You have the possibility to change product or upgrade lenses before canceling your order. We will try to accommodate your wish.

 Please find specific terms for "Non personalised items" and "Personalized items" below.

Non personalized items

You have the right to cancel or exchange your purchase within 60 days without reason for non personalized items such as sunglasses, non prescription glasses and accessories. The period is calculated from the day you receive the order. 

Exchange of non personalized items

• If the product is exchanged to another product of higher commercial value, the customer will pay the difference.
• If the product is exchanged to a product of lower commercial value, the customer will receive the balance.

Cancellation of non personalized items

We will refund 100% of the purchase price if canceled within 60 days. 
Customers are responsible for any costs related to shipment of returning the product to Skans ApS. 

Product to be returned to:
Skans ApS
Dybbølsgade 27 4 th
1721 Copenhagen
Denmark

In order to be refunded the full purchase price, you must do the same as you can in a physical store. You may test the product, but not actually use it. If the item has been tried on in addition to what is described above, we consider it as used, which means that if you cancel the purchase, you will only get a part or none of the purchase amount back, depending on the item's commercial value, which Skans will decide on. For example scratched frames or lenses, or a stained eyewear case will not be refunded.

Personalized items

Products that have been manufactured in accordance with the customer's instructions or that have otherwise been given a distinct personal touch, like lenses and prescription spectacles, can be canceled or exchanged within 60 days. A cancellation fee of 25% of the purchasing price (a minimum of DKK 800) will be applied and withdrawn from the purchasing amount before being refunded. 

Exchange of personalized items

If the product is exchanged to a product of higher commercial value, the customer will pay the balance between the new product and the initial product. If a customer is choosing a replacement product of lower value than the purchasing amount, the balance will not be refunded.

Cancellation of personalized items

You can cancel your personalized item within 60 days and be refunded the purchasing price minus a cancellation fee of 25% of the purchasing price (a minimum of DKK 800). 

Cancellations must be reported to us no later than 60 days after the purchase, and you must return the shipment no later than 14 days after the cancellation.
The notice must be given by email at eyewear@skans.com. In the message, you must make us clearly aware that you wish to exercise your right of cancellation.

In order to receive the full purchase amount (minus cancelation fee), the item has to be in great condition. If the glasses have been used carelessly or improperly you will only get a part or none of the purchase price refunded, which Skans will decide. For example; a scratched frame or a stained eyewear case will not be refunded, but deducted from the refund amount.